5 Common Mistakes When Engaging Someone Who Won’t Talk
People make similar mistakes that are not so obvious when trying to engage someone who doesn’t want to talk. Considering the audience and previous interactions with them allows us to predict how conversations will play out and make informed decisions. Good timing is observing the other person's mood and state of mind, and getting their consent before launching a question or statement.

The Hidden Dynamics of Defiance and How to Disarm It